Taking Action to Build Trust


The Five Behaviors and Taking Action to Build Trust

Trust can only happen when team members are willing to be completely vulnerable with one another. There is confidence among team members that their peers’ intentions are good and that there is no reason to be protective or careful around each other. 

How does a team build vulnerability-based trust? Using a behavior assessment like DiSC can give team members deeper insights into themselves and their peers. It can help people understand each other and get comfortable being transparent about personal limitations.  

Unfortunately, trust cannot be built overnight. It requires shared experiences over time, multiple instances of follow-through and credibility, and an in-depth understanding of the unique attributes of team members. However, taking a focused approach, a team can dramatically accelerate the process and build trust in relatively short order. Consider the importance of building trust, outlined below, as you create an action plan.

 Without Trust, Team Members…

  • Conceal their weaknesses and mistakes from one another
  • Hesitate to ask for help or provide constructive feedback
  • Hesitate to offer help outside their own areas of responsibility
  • Jump to conclusions about the intentions and aptitudes of others
  •  Hold grudges

If a Team is Trusting, Team Members…

  • Admit their weaknesses and mistakes
  •  Ask for help
  • Accept questions and input about their areas of responsibility
  •  Give one another the benefit of the doubt before arriving at a negative conclusion
  •  Offer and accept apologies without hesitation

                                               Coaching for Physicians and 5B4HC                                                 

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